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Why do users complain about product updates?
Possible answers (6)
. We recently made multiple modifications of the same component that our users had strong feelings for.
. With our latest updates, we have modified the part of the product in which our users have invested a lot of time, energy, emotions.
. We did not properly distribute the release dates and put too many releases in a short span of time. Thus, it attracted too much user attention.
. We did not care about explaining the significance of the upcoming updates, which caused users’ anger.
If we are forced to make a series of updates, we can provide users with an option to choose a convenient time for applying them (Similar to Windows updates). The options in their turn should be within the framework of our business needs (, ).
If we can’t provide options, at least we have to publicly apologize for the inconvenience and let the time heal everything ().
Related questions
#8.
Why are users so sensitive to product changes?
#9.
Why do our users find our communication overwhelming?
#22.
Why didn’t users like or appreciate the recent product update?
#37.
What are the risks of major changes to the product’s ideology or functionality?
#43.
What to consider when planning product releases?
#63.
What to do if a significant mistake occurred in the latest release?
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