What should we do if users are struggling on the product or service selection page?
What should we do if users are struggling on the product or service selection page?
Possible answers (9)
. We can add an unfavorable option to simplify the selection.
. We can apply cosmetic changes by adding some kind of label (e.g., "New!") to the offerings.
. We can change product descriptions to make it easier for people to "see themselves in them." This is an important point because often, in the descriptions of goods/services, companies write too primitive, generic texts.
. We can play with the numbers on the page and see the impact. By numbers, I mean anything, for example, the price of a product/service, quantity, serial number of the product, etc.
. If users find it difficult to choose because product characteristics are listed next to each other, we can separate them.
. We can add labels to the products to highlight the choice of the majority (e.g., "Most popular service plan").
. We can add dummy buttons, such as "Check availability," by clicking on which the system will show a two-second slider and return the result "In stock!" I described it as a placebo because our system can only show products in stock by default, making the button meaningless. The essence of the button is to add a new emotional component to the decision-making process.
. Perhaps the problem is the complexity of the interface or the purchase instructions.
. Perhaps the problem is in the extremely unlikely risks that users see in the product. We should understand these risks and add relevant notes. (Example in notes: "No card required. No hidden fees.")
Related questions
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Why don’t users pay attention to the most important parts of the product?
#46.
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#20.
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#29.
How to provide the best purchasing experience for users?
#32.
How can we maximize the comfort of the product?
#42.
How can we generate new products "out of thin air" while keeping costs minimal?
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UXCG is a free tool that allows you to look at the most popular issues in product and project management from the perspective of cognitive science and behavioral economics.

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