What causes users to make mistakes when using our product?
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What causes users to make mistakes when using our product?
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Possible answers (5)
. We've used too many safety elements, tips, and warnings on the product pages. Over time, our users developed a tolerance for such data and became immune to it.
, . What we consider to be an error is considered as a norm by the user.
. We've grouped UI elements awkwardly. We should find options for optimizing the interface without changing the usual workflows ().
. Mistakes occur because of user inactivity. We need to change the form of communication () and clearly show the problems that may follow because of inaction (, ).
. Our users rely too much on system hints.
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