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What causes users to make mistakes when using our product?

#51

What causes users to make mistakes when using our product?

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Possible answers (5)

. We've used too many safety elements, tips, and warnings on the product pages. Over time, our users developed a tolerance for such data and became immune to it.

, . What we consider to be an error is considered as a norm by the user.

. We've grouped UI elements awkwardly. We should find options for optimizing the interface without changing the usual workflows ().

. Mistakes occur because of user inactivity. We need to change the form of communication () and clearly show the problems that may follow because of inaction (, ).

. Our users rely too much on system hints.

Related questions

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Why don’t our users follow the safety rules?

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Users blame us for their own mistakes

#39.

How can we make our product users more responsible?

#24.

How do we nudge users to take the actions we want with minimal cost?

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How to simplify our product?

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Why do users complain about the quality of our support?

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UXCG is a free tool that allows you to look at the most popular issues in product and project management from the perspective of cognitive science and behavioral economics.

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Product stage

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#51. What causes users to make mistakes when using our product?

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