Why our company has reputation issue?

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Why our company has reputation issue?

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Possible answers (7)

We have become a victim of associations with a negative event that has recently received widespread coverage on the Internet/media.
The object that we were associated with took a hit, which in turn hit us. For example, a criminal case was opened against a public figure who advertised our product.
We are in the same domain with the object that received a blow to its reputation. For example, a number of our competitors have been caught using fraudulent schemes.
We have systematically ignored the importance of audience engagement. We preferred inaction, considering any communication with users as an unnecessary risk. The market/audience interpreted our inaction as indifference to our users.
In our public communication with the audience we badly touched our users' lives' personal aspects.
In our public communication, we deviated from the previous course and stopped considering our audience's beliefs and moral and ethical values.
We lost touch with our audience and stopped understanding how users interpret our actions.

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UXCG is a free tool that helps teams detect cognitive bias-related UX problems across all product stages, whether you're prototyping, testing, or improving a live product

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Each answer explains how cognitive biases relate to your specific situation. Since you understand your context best, you can apply the insights directly. While the tool doesn't provide ready solutions due to each case's uniqueness, it reveals new perspectives backed by cognitive science.

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Questions related to in-house team members cooperation (product, development teams and others).
Questions related to product development stage (from concept to first public release).
Questions related to sales, marketing funnels, prospects and leads communication, and overall product packaging.
Questions related to user interaction with actual product and its features.
Questions related to product analytical data analysis.
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