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Cognitive biases in education

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Introduction Article

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UX CORE GUIDE

(UXCG - Finding solutions for your problems)

How to use

UXCG is a free tool that helps teams detect cognitive bias-related UX problems across all product stages, whether you're prototyping, testing, or improving a live product

How to use UXCG

Choose your product stage below;
Find your question (either manually or through search);
Read possible answers.

Each answer explains how cognitive biases relate to your specific situation. Since you understand your context best, you can apply the insights directly. While the tool doesn't provide ready solutions due to each case's uniqueness, it reveals new perspectives backed by cognitive science.

Label description

Questions related to in-house team members cooperation (product, development teams and others).

Questions related to product development stage (from concept to first public release).

Questions related to sales, marketing funnels, prospects and leads communication, and overall product packaging.

Questions related to user interaction with actual product and its features.

Questions related to product analytical data analysis.

Select your product stage

#1. Why our company has reputation issue?

#2. Why users aren't happy with product quality?

#3. Why users don't use requested features?

#4. Why did we fail to create the right product associations in the market?

#5. Why do users complain about product updates?

#6. Why didn’t our product meet user expectations?

#7. Why don’t users like the product anymore?

#8. Why are users so sensitive to product changes?

#9. Why do our users find our communication overwhelming?

#10. Why do users complain about the quality of our support?

#11. Users blame us for their own mistakes

#12. Why do potential users overstate the risks of using the product?

#13. Why don’t our users follow the safety rules?

#14. Why were we accused of being careless in business?

#15. Why do users say our product is boring?

#16. Why aren’t our promotions working?

#17. Why don’t users use most of our product features?

#18. Why don’t users pay attention to the most important parts of the product?

#19. Why do potential users mainly notice the flaws in our product?

#20. How can we boost sales on our project?

#21. Users don’t like how we talk to them — where did we mess up?

#22. Why didn’t users like or appreciate the recent product update?

#23. How can we make one of our products stand out among the rest?

#24. How do we nudge users to take the actions we want with minimal cost?

#25. How can we reduce the amount of money withdrawn by project users?

#26. How to make bonuses and promotions more attractive to users?

#27. How to launch in a market with strong negative associations?

#28. What mistakes do we make when evaluating our marketing strategies?

#29. How to provide the best purchasing experience for users?

#30. What common mistakes do we make when dealing with product analytics?

#31. How to protect yourself from fake news (or other information warfare)

#32. How can we maximize the comfort of the product?

#33. What to do if a user reports an event the system doesn't show?

#34. How can we make the product look more modern without spending much?

#35. How to work with gambling in a product?

#36. How can we establish a sense of trust within a social project?

#37. What are the risks of major changes to the product’s ideology or functionality?

#38. What to consider when creating moderation/arbitrage features?

#39. How can we make our product users more responsible?

#40. How can we show content to users more effectively?

#41. What should we do if our colleagues’ stubbornness is hurting teamwork?

#42. How can we generate new products "out of thin air" while keeping costs minimal?

#43. What to consider when planning product releases?

#44. What to consider when working with user feedback?

#45. What to do if our team members do not share their opinion?

#46. How to simplify our product?

#47. What should we keep in mind when reaching out to a user directly?

#48. What to consider when involving users in product development

#49. What should we do when users ask for things we can’t deliver?

#50. How to deal with an incompetent colleague/manager?

#51. What causes users to make mistakes when using our product?

#52. How to involve users into our product testing?

#53. What should we consider when removing unnecessary product features?

#54. What should be considered when adding new product functionality?

#55. Which product components are most sensitive to change?

#56. What to consider when working with lists (any)?

#57. How can we add extra value to a product at minimal cost?

#58. How can we make sure users notice the information that matters most to us?

#59. What should we consider when referencing political, social, or economic events in our messages?

#60. What should we do if users are struggling on the product or service selection page?

#61. What should we do if our team wastes too much time on minor details?

#62. What to consider when creating a “Persona” for a product?

#63. What to do if a significant mistake occurred in the latest release?

Be Kind. Do Good.