Why do our users find our communication overwhelming?

#9
modal close button

Why do our users find our communication overwhelming?

Copy linkCopied!

Possible answers (6)

, . We disproportionally distributed our communication across product pages.
. The content we used in some of the product parts falls out of context. Perhaps the form of our communication itself attracts too much attention ().
. Our communication with users didn’t change, but the world of our users did. Some of the recent events affected the users and led to the fact that they began to see our communication differently. In other words, they started paying attention to other things ().
. The problem is not in the number or place of communication but its form. We have not worked enough on wording and accents.
, . We went too far in an attempt to create a sense of "comfort," "care," "attention," etc.
. The problem is not in the quantity, quality, or wording of our communication. The problem is that the user feels discomfort due to the subject of communication (for example, we remind him that he has a significant loan debt). Therefore, he pours his discomfort into abstraction, calling the product "obsessive" in general.

Related questions

#8.

Why are users so sensitive to product changes?

#10.

Why do users complain about the quality of our support?

#21.

Users don’t like how we talk to them — where did we mess up?

#32.

How can we maximize the comfort of the product?

#33.

What to do if a user reports an event the system doesn't show?

#44.

What to consider when working with user feedback?

How useful you found this?
Not useful
1
2
3
4
5
6
7
8
9
10
Not useful
Very useful
Thank you for your contribution!
previous bias
next bias
keepsimple logo
picLog In
My ProfileSettingsLog Out
Useful Links
UX COREGUIDEPERSONAUX CATBob - AI AssistantBob - AI Assistant
keepsimple logo
UX CoreGuidePersonaAwareness TestBob - AI AssistantBob - AI Assistant
Useful Links
Cognitive biases in education
UX CORE GUIDE
Add your question
UX CORE PERSONA
Introduction ArticleMedium.com publishing platform logo
APIUX Core API
picLog In
My ProfileSaved PersonasSettingsLog Out

UX CORE GUIDE

arrow downHow to use

UXCG is a free tool that helps teams detect cognitive bias-related UX problems across all product stages, whether you're prototyping, testing, or improving a live product

How to use UXCG

  1. Choose your product stage below;
  2. Find your question (either manually or through search);
  3. Read possible answers.

Each answer explains how cognitive biases relate to your specific situation. Since you understand your context best, you can apply the insights directly. While the tool doesn't provide ready solutions due to each case's uniqueness, it reveals new perspectives backed by cognitive science.

Label description
Questions related to in-house team members cooperation (product, development teams and others).
Questions related to product development stage (from concept to first public release).
Questions related to sales, marketing funnels, prospects and leads communication, and overall product packaging.
Questions related to user interaction with actual product and its features.
Questions related to product analytical data analysis.
search icon
Select your product stage
#10.

Why do users complain about the quality of our support?

#30.

What common mistakes do we make when dealing with product analytics?

#41.

What should we do if our colleagues’ stubbornness is hurting teamwork?

#43.

What to consider when planning product releases?

#45.

What to do if our team members do not share their opinion?

#50.

How to deal with an incompetent colleague/manager?

#59.

What should we consider when referencing political, social, or economic events in our messages?

#61.

What should we do if our team wastes too much time on minor details?

Be Kind. Do Good.