Users blame us for their own mistakes

#11
modal close button

Users blame us for their own mistakes

Copy linkCopied!

Possible answers (2)

The key question when discussing this problem is if users become victims of our intentional choice, or if it happened by accident? If the problem happened by accident, the reason was most likely related to , . It's never too late to apologize, compensate losses, and develop a safety mechanism to prevent such things from happening again.
On the other hand, we may have done this intentionally. , , , . We knew that people would underestimate the importance of checkboxes, buttons, and small texts in their profile settings. In such cases, most often users prone to , . Users will appeal for justice (), habits () and time/financial losses (). In our turn, we have to use the correct accent in communication (), create and ?

Related questions

#58.

How can we make sure users notice the information that matters most to us?

#13.

Why don’t our users follow the safety rules?

#24.

How do we nudge users to take the actions we want with minimal cost?

#33.

What to do if a user reports an event the system doesn't show?

#39.

How can we make our product users more responsible?

How useful you found this?
Not useful
1
2
3
4
5
6
7
8
9
10
Not useful
Very useful
Thank you for your contribution!
previous bias
next bias
keepsimple logo
picLog In
My ProfileSettingsLog Out
Useful Links
UX COREGUIDEPERSONAUX CATBob - AI AssistantBob - AI Assistant
keepsimple logo
UX CoreGuidePersonaAwareness TestBob - AI AssistantBob - AI Assistant
Useful Links
Cognitive biases in education
UX CORE GUIDE
Add your question
UX CORE PERSONA
Introduction ArticleMedium.com publishing platform logo
APIUX Core API
picLog In
My ProfileSaved PersonasSettingsLog Out

UX CORE GUIDE

arrow downHow to use

UXCG is a free tool that helps teams detect cognitive bias-related UX problems across all product stages, whether you're prototyping, testing, or improving a live product

How to use UXCG

  1. Choose your product stage below;
  2. Find your question (either manually or through search);
  3. Read possible answers.

Each answer explains how cognitive biases relate to your specific situation. Since you understand your context best, you can apply the insights directly. While the tool doesn't provide ready solutions due to each case's uniqueness, it reveals new perspectives backed by cognitive science.

Label description
Questions related to in-house team members cooperation (product, development teams and others).
Questions related to product development stage (from concept to first public release).
Questions related to sales, marketing funnels, prospects and leads communication, and overall product packaging.
Questions related to user interaction with actual product and its features.
Questions related to product analytical data analysis.
search icon
Select your product stage
#10.

Why do users complain about the quality of our support?

#30.

What common mistakes do we make when dealing with product analytics?

#41.

What should we do if our colleagues’ stubbornness is hurting teamwork?

#43.

What to consider when planning product releases?

#45.

What to do if our team members do not share their opinion?

#50.

How to deal with an incompetent colleague/manager?

#59.

What should we consider when referencing political, social, or economic events in our messages?

#61.

What should we do if our team wastes too much time on minor details?

Be Kind. Do Good.