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Users blame us for their own mistakes

Users blame us for their own mistakes

Possible answers (2)

The key question when discussing this problem is if users become victims of our intentional choice, or if it happened by accident? If the problem happened by accident, the reason was most likely related to , . It's never too late to apologize, compensate losses, and develop a safety mechanism to prevent such things from happening again.
On the other hand, we may have done this intentionally. , , , . We knew that people would underestimate the importance of checkboxes, buttons, and small texts in their profile settings. In such cases, most often users prone to , . Users will appeal for justice (), habits () and time/financial losses (). In our turn, we have to use the correct accent in communication (), create and ?

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